A restaurant manager has received eight complaints from different customers about dinners containing chicken. What action should be taken?

• A. Revise menu and monitor service
• B. Close the restaurant and notify the regulatory authority
• C. Offer refunds
• D. Increase staff

Answer: (B)

When multiple customers report illness tied to a single menu item, the priority is to protect public health and trigger a proper investigation. Eight complaints about dinners with chicken strongly suggest a potential foodborne illness outbreak linked to that item. Closing the restaurant and notifying the local regulatory authority ensures the situation is halted immediately and evaluated by health professionals who can identify the source, contain any further risk, and guide corrective actions. This step also supports proper documentation and facilitates recalls or inspections if needed. While refunds can help affected guests, they don’t address the immediate safety risk or the investigation process, and simply increasing staff won’t fix a potential contamination issue.